Returns & Refunds policy

1. Pre-Delivery Cancellations
1.1 You may cancel your order at no cost if:

• Your order has not yet been processed for shipping

• No "Order Shipped" notification email has been sent to you

1.2 To cancel before shipment:

• Email us at contact@mysecretstore.fr within 24 hours of purchase

• Use subject line: "URGENT: Cancel Order #[number]"

• Include your order number and full name

1.3 We will:

• Process cancellation within 24 business hours

• Issue full refund within 3-5 business days

• Send confirmation email once completed

2. Post-Delivery Returns
2.1 30-Day Return Window:

• You have 30 days from delivery date to request returns

• Items must be unused with original tags and packaging

• Hygiene seals must be intact for intimate apparel

2.2 Non-Returnable Items:

• Customized/personalized products

• Opened intimate wear (lingerie, underwear)

• Sale/clearance items (marked as final sale)

• Gift cards/digital products

3. Return Process
3.1 To initiate a return:

• Email contact@mysecretstore.fr with:
  • Order number
  • Product details
  • Reason for return

• We'll provide return instructions within 48h

3.2 Return Shipping:

• Customer pays return shipping

• Recommended to use tracked/insured mail

• Original shipping fees non-refundable (except for defective items)

4. Refunds
4.1 Processing:

• Issued within 10 business days of receiving returned items

• Via original payment method

• May take 3-10 business days to reflect in your account

4.2 Partial refunds may apply if:

• Items show signs of use/wear

• Original packaging is damaged/missing

• Not all purchased items are returned

5. Exchanges
5.1 We currently only offer refunds

• Please place a new order for replacement items

• Price differences will be charged/refunded as needed

6. Defective/Damaged Items
6.1 If you receive:

• Wrong item

• Defective product

• Damaged goods

6.2 Contact us within 7 days of delivery:

• Provide photos of issue

• We'll cover return shipping

• Offer replacement or full refund

7. Gift Returns
7.1 Gift purchases will receive:

• Store credit for return value

• Credit emailed as digital voucher (valid 1 year)

7.2 For gifts over $200:

• We may require ID verification

• Processing may take additional 3-5 days

8. European Customers
8.1 Additional 14-day withdrawal right:

• Applies to EU residents under consumer law

• Return window extends to 14 days after delivery

• All other policy terms apply

9. Contact Information
For all return inquiries:

• Email: contact@mysecretstore.fr

• Response time: 24-48 business hours

• No returns accepted via social media messages

10. Policy Updates
We reserve the right to modify this policy. Customers will be held to the policy terms active at time of their purchase.